A NOTE REGARDING CORONAVIRUS:
During these uncertain times, we are doing our best to keep up with the demand for online ordering. Unfortunately, many products, including but not limited to, immune support (i.e. Vitamin C, Elderberry, Zinc, Mushroom extracts, etc.) are widely unavailable from our vendors and distributors. To do their part in preventing the spread of Covid-19, many companies have reduced staff to the minimum needed for production and shipping, resulting in manufacturing and shipping delays.
Please understand that we are a small business with limited staff. As we try to keep up with demand, we cannot guarantee that we will have a certain product in stock when you place your order. We will do our best to get orders out in a timely fashion, in the order in which they were received, however they will likely have delays through both us and the shipping carriers.
Thank you for your understanding.
-Life Science Pharmacy
All orders that qualify for free shipping will be sent via USPS Priority service or UPS Ground; perishable and refrigerated items may need to be expedited for an additional charge. We reserve the right to ship perishable items as needed to arrive with maximum potency. All shipping charges are estimated and actual shipping charges may vary. If all or part of your order is out of stock, the backordered products will ship with free shipping. Regardless of an order qualifying for free shipping you will be assessed the extra service charges for expedited service, if requested.
Once delivery is confirmed by the shipper, your package is considered delivered.
We will not be held responsible for delayed packages due to an "Act of God" which are weather conditions or disasters that prevent the shipper from making delivery. The Carrier has the right to leave a notice if they feel it is an unsecured location to leave the package. It's your responsibility to contact the carrier and make arrangements to retrieve the package.
We are not responsible for packages left outside or in P.O. Boxes for an excessive amount of time. It is the customer’s responsibility to retrieve and properly store their supplements/medications. We will not reimburse or replace the product under these circumstances. You will be charged by us to replace the product along with all shipping fees.
When will my order ship out
We put forth our absolute best effort when shipping your order out in a timely fashion. Barring any out of stock items or special requests your order should ship within 24 (twenty four) hours of our receipt of the order. Orders placed over the weekend (Saturdays and Sundays) will not be shipped until the following business day. Every attempt will be made to notify you of any delays in service.
What shipping services do you use?
Life Science Pharmacy ships all orders using UPS (United Parcel Service) or United States Postal Service(USPS).
How long will it take to receive my order?
Typical delivery times are anywhere from 1-5 days. We ship out of Harriman, New York, 45 miles north of New York City. If you would like a better idea of when you can expect your order, please call customer service at 1-888-781-7613.
Can you tell me where my package is?
Though you should receive a tracking e-mail from LifeSciencePharmacy.com when your order is sent, if you have any questions about what the status of your order is please call customer service at 1-888-781-7613.
How can my order qualify for free shipping?
The free shipping offer at Life Science Pharmacy is only valid on orders that meet the following criteria:
- Final total exceeds $99 USD (not including a shipping charge)
- You are placing this order to be shipped within the continental United States (Alaska and Hawaii not included)
NOTE: If your order contains refrigerated or perishable items, we recommend an expedited shipping method (at least UPS Ground or UPS Next Day Air). Should you select another shipping method, we will not be responsible if your temperature-sensitive item arrives warm.
There may be exceptions so if you have a question feel free to call customer service at 1-888-781-7613.
Will the holiday season change my delivery time?
Due to increased volume traveling through the various shipping networks, your order may be delayed; please call customer service at 1-888-781-7613 if you would like more details. Both USPS and UPS post yearly holiday schedules online that specify which holidays are observed.